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General FAQs
GlowVera is a beauty brand specializing in high-quality serums designed to enhance and rejuvenate your skin. Our products are made with natural and effective ingredients to give you a radiant glow.
We offer a range of serums targeting different skin concerns, including hydration, anti-aging, brightening, and acne treatment.
Our product descriptions provide detailed information about each serum and its benefits. If you need further assistance, please contact our customer service team for personalized recommendations.
Apply a few drops of the serum to clean, dry skin. Gently massage it into your face and neck using upward motions. Follow with a moisturizer for best results.
Results vary depending on the individual and the specific serum used. Generally, you can expect to see noticeable improvements in your skin within a few weeks of consistent use.
You can reach our customer service team via email at contact@glowvera.store or by calling +92 319 0645363. We are available Monday through Friday, 9 AM to 5 PM (PKT).
At the moment, we are an online-only store. You can browse and purchase our products directly from our website.
Yes, we periodically offer discounts and promotions. Sign up for our newsletter and follow us on social media to stay updated on our latest offers.
If you need to cancel or modify your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that orders that have already been processed or shipped cannot be changed.
Orders & Shipping
Yes, we offer free standard shipping on all orders within Pakistan.
We currently ship exclusively within Pakistan.
Standard shipping typically takes 2-3 business days.
Once your order has been shipped, you will receive a tracking number via email to monitor the progress of your delivery.
If your order hasn’t arrived within the estimated delivery time, please contact our customer service team with your order number for assistance.
Returns & Exchanges
We offer a 7-day return policy. If you are not completely satisfied with your purchase, you may return it within 7 days of the delivery date for a full refund or exchange.
To initiate a return, please contact our customer service team with your order number and reason for the return. We will provide you with further instructions.
For hygiene and safety reasons, we cannot accept returns of opened or used beauty products. Only unopened and unused items in their original packaging are eligible for return.
Yes, customers are responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product).
Once we receive your returned item, we will inspect it and process your refund or exchange within 5-7 business days. Refunds will be issued to the original payment method.
If you receive a damaged or defective item, please contact our customer service team immediately with photos of the damage. We will arrange for a replacement or refund.